Return & Refund Policy

30-Day Return Policy

We accept returns within 30 days of delivery.

To be eligible for a return, your item must be in the same condition in which it was received—unused, unaltered, complete with all included parts and accessories, and in its original packaging. Proof of purchase is required.

How to Request a Return

To initiate a return, please contact us at sales@summervalleysupplies.com with your order number and the reason for your return.

Returns sent without prior authorization will not be accepted.

Return Shipping

If your return is approved, we'll provide instructions for returning your item.

• If the return is due to our error (such as receiving the wrong item, a defective item, or an item damaged in transit), we will provide a prepaid return shipping label.
• For buyer's remorse or change-of-mind returns, the customer is responsible for return shipping costs.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or you received the wrong item, please contact us within 5 days of delivery. Include photographs of the item and its packaging so we can evaluate the issue and resolve it as quickly as possible.

Buyer's Remorse / Change of Mind

Returns requested for reasons other than damage, defect, or shipping error are accepted within 30 days of delivery.

These returns are subject to:

• A 20% restocking fee per item.
• Return shipping costs paid by the customer.

Non-Returnable Items

The following items are not eligible for return unless required by law:

• Hazardous materials
• Flammable products
• Special-order or custom-order items
• Gift cards
• Products marked as Final Sale, As-Is, For Parts, or Non-Returnable

Product Condition

Returned merchandise must be received in the same condition in which it was originally shipped.

Returns may be denied or subject to a reduced refund if items are:

• Used
• Modified
• Damaged after delivery
• Missing original packaging
• Missing hardware, manuals, accessories, or other included components

Product Compatibility

Customers are responsible for verifying compatibility before purchasing.

Products damaged due to improper installation, misuse, abuse, or modification are not eligible for return.

Limited Inventory Notice

Many of our products are closeout, liquidation, surplus, discontinued, or one-of-a-kind items. As a result, replacement items or exchanges may not be available. If a return is approved, the available remedy may be limited to a refund, replacement with a comparable item (when available), or another resolution at our discretion.

Exchanges

We do not offer direct exchanges.

If you need a different item, please return the original item (if eligible), and place a new order after your return has been approved.

International Orders

Due to the high cost and complexity of international shipping, international orders are generally not eligible for returns or refunds.

If you are placing a high-value international order and would like to discuss return options before purchasing, please contact us prior to placing your order. We are happy to discuss available options on a case-by-case basis. Any approved exception must be agreed to in writing before the order is placed.

Refunds

Once your return is received and inspected, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card issuer may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at sales@summervalleysupplies.com.

Marketplace Orders

This Return & Refund Policy applies to purchases made directly from the Summer Valley Supplies website.

Orders placed through third-party marketplaces, including but not limited to Amazon, eBay, Walmart Marketplace, Whatnot, Etsy, and other online marketplaces, are subject to the return, refund, and buyer protection policies of the marketplace where the purchase was made. In the event of any conflict between this policy and a marketplace's policies, the marketplace's policies will govern purchases made through that platform.